Terms of service

Last Updated: 03/07/2026

Welcome to L&L Locks ("L&L", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, customer support, technical assistance, warranty services, installation assistance, software, and other services provided by L&L Locks.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms, please refrain from using our services.

1. Scope of Services

L&L Locks provides various services including, but not limited to:

Product information and consultation
Customer support
Technical assistance
Warranty services
Installation guidance
Mobile application services
Website services
Product registration
Software and firmware updates
After-sales support
Product troubleshooting

The availability of certain services may vary depending on your location, product model, warranty status, and service availability.

2. Eligibility

By accessing or using our services, you represent and warrant that:

The information you provide to L&L Locks is accurate, complete, and up to date.
You have the legal authority to enter into this agreement on your own behalf or on behalf of the organization you represent.
You will use our products and services only for lawful purposes and in accordance with these Terms of Service and applicable laws.
You will not misuse, interfere with, or attempt to gain unauthorized access to any L&L Locks products, software, systems, or services.

3. Customer Responsibilities

When using our services, you agree to:

Provide accurate personal, billing, shipping, and product information.
Keep your account credentials, passwords, PINs, RFID cards, and access credentials secure.
Follow all installation, maintenance, safety, and operating instructions provided with the product.
Use L&L products only for their intended purpose.
Replace or recharge batteries as recommended.
Keep your firmware and mobile applications updated where applicable.
Immediately notify us of any suspected unauthorized access to your account or product.

Customers are solely responsible for activities performed using their registered accounts or authorized access credentials.

4. Installation Assistance

L&L Locks may provide installation guidance through:

Product manuals
Installation videos
Video call assistance
Telephone support
Email support
Independent third-party installation technicians

Where applicable:

One complimentary installation visit may be arranged through our referred installation partner.
Additional visits requested by the customer or required due to reasons unrelated to a manufacturing defect may be subject to additional service charges.
Installation charges, if applicable, shall be communicated separately.

L&L Locks does not directly provide installation services.

Where requested, we may provide contact information for independent third-party installation technicians solely for customer convenience.

Any agreement regarding installation services is strictly between the customer and the installer.

L&L Locks shall not be responsible for:

Installation workmanship
Installation charges
Scheduling delays
Property damage
Product damage resulting from improper installation
Disputes between customers and third-party installers

Where possible, our technical team may provide installation guidance through video calls or instructional videos.

5. Technical Support

L&L Locks provides technical support for eligible products, including:

Product setup assistance
Mobile application configuration
Wi-Fi connectivity assistance
Firmware updates
Basic troubleshooting
Operational guidance
Warranty-related assistance

Technical support is provided based on product availability, warranty eligibility, and service hours.

Certain issues may require physical inspection before further assistance can be provided.

6. Mobile Application & Software Services

Some L&L products require mobile applications, internet connectivity, or cloud-based services.

By using these services, you acknowledge that:

Internet access may be required for certain features.
Certain features depend upon compatible mobile devices and operating systems.
Software and firmware updates may be released periodically.
Features may be modified, improved, suspended, or discontinued without prior notice where reasonably necessary.

7. Service Availability

While L&L Locks makes reasonable efforts to maintain uninterrupted services, we do not guarantee continuous, uninterrupted, or error-free availability of:

Website services
Mobile applications
Cloud services
Remote unlocking features
Smart notifications
Technical support
Customer support

Temporary interruptions may occur due to:

Scheduled maintenance
Technical issues
Third-party service outages
Internet failures
Power failures
Circumstances beyond our reasonable control

8. User Conduct

You agree not to:

Use our services for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our systems.
Reverse engineer, tamper with, or modify any L&L product or software.
Introduce viruses, malware, or malicious code.
Misuse customer support services.
Interfere with the normal operation of our website, applications, or connected services.
Violate applicable laws while using our products or services.

9. Warranty & Service Requests

Warranty claims and service requests shall be handled in accordance with the applicable Warranty Policy.

Submitting a warranty or service request does not automatically guarantee:

Repair
Replacement
Warranty approval
Refund

All warranty claims are subject to inspection, diagnosis, and verification by L&L Locks or its authorized service partner.

10. Third-Party Services

Certain services may rely upon third-party providers including:

Payment gateways
Logistics providers
Cloud hosting providers
Mobile application platforms
Internet service providers
Installation partners

L&L Locks shall not be responsible for interruptions, delays, failures, errors, or damages caused by third-party service providers.

11. Suspension or Termination of Services

L&L Locks reserves the right to suspend, restrict, or terminate access to any service where:

These Terms of Service are violated.
Fraudulent activity is suspected.
Unauthorized use of products or services is detected.
System security may be compromised.
Required by law or governmental authorities.

12. Limitation of Liability

To the fullest extent permitted by applicable law, L&L Locks shall not be liable for:

Improper installation
Unauthorized repairs
Customer negligence
Product misuse
Internet interruptions
Failure of third-party services
Mobile application failures
Data loss
Loss of profits
Business interruption
Indirect, incidental, special, exemplary, or consequential damages

Our total liability arising out of the services shall not exceed the purchase price of the relevant product or the fees paid for the relevant service, except where otherwise required under applicable law.

13. Changes to Services

L&L Locks may modify, improve, suspend, discontinue, or update any service, software, feature, or functionality at any time where reasonably necessary for operational, technical, security, or legal reasons.

Where required by applicable law, material changes will be communicated through our website or mobile application.

14. Force Majeure

L&L Locks shall not be responsible for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Pandemics
Government actions
War
Civil unrest
Transportation disruptions
Power outages
Internet failures
Cybersecurity incidents
Labour disputes
Supply chain disruptions
Acts of God
Other force majeure events

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms of Service shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

16. Entire Agreement

These Terms of Service, together with our Terms & Conditions, Privacy Policy, Warranty Policy, Shipping & Delivery Policy, and Return, Replacement & Refund Policy, constitute the entire agreement between you and L&L Locks regarding the use of our services and supersede any prior communications, understandings, or agreements relating to such services.