Privacy policy

Last Updated: 03/07/2026

L&L Locks ("L&L", "we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, use our mobile applications, or interact with our services.

1. Information We Collect

Personal Information

We may collect:

Name
Mobile number
Email address
Billing and shipping address
Company name
Installation location details

Device & Technical Information

When using smart lock applications or connected services, we may collect:

Device information
Mobile device identifiers
IP address
Operating system information
Application usage data
Diagnostic and error logs

Product Usage Information

Depending on product configuration, we may collect:

Lock status information
Access event logs
User authorization settings
Device health and performance data

We do not store biometric data such as fingerprints, facial templates, or palm recognition data on our servers unless specifically disclosed and consented to by the user.

2. How We Use Your Information

We use your information to:

Process orders and payments
Provide installation and support services
Manage warranties
Improve products and services
Send important service notifications
Respond to customer inquiries
Prevent fraud and unauthorized access
Comply with legal obligations

We process your personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws of India.

3. Sharing of Information

We do not sell personal information.

We may share information with:

Authorized service partners
Installation partners
Payment processing providers
Logistics and shipping providers
Government authorities when legally required

All third parties are required to maintain appropriate confidentiality and security measures.

We may also disclose personal information where required to comply with applicable laws, court orders, legal processes, governmental requests, or to protect the rights, property, or safety of L&L Locks, our customers, employees, or the public.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method can be guaranteed as completely secure.

L&L Locks follows reasonable security practices and procedures in accordance with applicable Indian laws and industry standards to protect personal information from unauthorized access, disclosure, alteration, or misuse.

5. Cookies & Analytics

Our website may use cookies and analytics tools to:

Improve website performance
Understand visitor behavior
Enhance user experience
Measure marketing effectiveness

Users may disable cookies through browser settings, though certain features may become unavailable.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes

Personal information may be retained for longer periods where required by applicable law or for the establishment, exercise, or defense of legal claims.

7. User Rights

Subject to applicable laws, users may request:

Access to their information
Correction of inaccurate information
Deletion of personal information
Withdrawal of consent where applicable
Request information regarding the processing of their personal data, subject to applicable law.

Requests may be submitted to our support team.

8. Children's Privacy

Our products and services are not intended for individuals under the age of 18 without parental supervision.

9. Third-Party Links

Our website or applications may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

L&L Locks is not responsible for the privacy practices, policies, security, or content of third-party websites or services. Users are encouraged to review the privacy policies of such websites before providing any personal information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements. Updated versions will be published on our website with a revised effective date.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.